FAQ's

Help, support and information on Aeolus? You will find it here.

Aeolus stocked items will generally ship within one business day. Depending on your location, you should receive your item within 3 - 5 business days.

Third party items ship directly from the manufacturer and usually will be shipped within 1-2 days. These items can be coming from anywhere and therefore will have a much more variable delivery time.

Our site provides insight on how long it will take to ship, but the distance from the manufacturer/Authorised Distributor to the customer will impact the transit time in a very unpredictable manner.

We ship Aeolus stocked items out of our warehouses/Retail Stores. More specifically, they are located in Chennai.

Third party items ship directly from manufacturers/Authorised Distributor located all over the country.

We have tied up with a number of reputed courier partners. The courier service provider for Customer’s order is selected based on Customer’s location.

To place an order, go to the product Listing from Navigation that contains what you are looking for and enter the number of Qty you required & Click the Add to Cart button.

Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the Cart button at the top of the website and Click on Place Order Button.

You will redirect to cart page & after that We will then ask you either register (New Users) or login or guest checkout. Follow the sequence—the buttons will get you there. Once you see the Thank You for Your Order page, your order is with us and will be on its way to you very shortly.

For most customers, you will receive your order within a couple of days. If you have any problems or issues, feel free to call us at +91-6369 404 275

if you are not satisfied for any reason products may be returned within 5-7 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange.

From time to time, due to market conditions, certain products may be non-refundable.

Returned items must be in the original packaging.

All returns request can be obtained by contacting Aeolus Customer Service Department at +91-6369 404 275 . Our customer service hours are Monday through Saturday from 10 a.m. to 6 p.m. (IST).

Include a copy of the original order confirmation or packing slip as proof of purchase.

In order to obtain a refund or exchange, prior approval must be given by Aeolus. Please call +91-6369 404 275 (10AM-6PM IST, Monday through Saturday).

Returned goods must be adequately packed and sent freight prepaid to:

Aeolus Engineering Solutions
Plot No 114, Mount Poonamalle High Road, Karambakkam, Gandhi Nagar, Porur, Chennai, TamilNadu 6000116

If Your Products Arrived Damaged Before contacting ToolBuy please call the carrier that delivered your package within 24 hours of receipt. ToolBuy cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition.

Refund in your bank account will take 3-5 working days after we receive goods & confirmation from our customer support team.

Customers can cancel their order any time before the dispatch of Customer’s product. Just call +91-6369 404 275 (10AM-6PM IST, Monday through Saturday) & we will cancel it and initiate Customer’s refund.

If Customers receive a wrong product, we request Customers to report Customer’s concern by calling our customer care team within 24 hours of receipt of Customer’s order. We’ll get back to Customers and arrange reverse pickup for the product within 3 working days of receipt of Customer’s complaint. Customers can choose to have refund/replacement of the product.

Recipients of our e-mail marketing messages can unsubscribe from receiving future promotional e-mails. You can request to be unsubscribed by:

  • Following the unsubscribe instructions at the bottom of each promotional email,

Yes, You can reach to our “THE TOOL DEPOT” store at Chennai. Click Here to get our “The Tool Depot” store location.

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